If you just tried to pay but it didn't work or you're unsure if it worked, please read this article before contacting support.
Check if your order went through:
- Check if you see your order in the app:
- Go to the shop tab and click on the order -> if it's the one you just placed, it went through and we received it
- In case it's not visible in the previous step you can check your profile tab under "My orders"
- In case neither is visible, the order was unsuccessful
What to do if the payment didn't work and you can't see your order:
- First, give it some time
-> we recommend waiting 1-2 hours as sometimes payments just need a bit longer to process
- After waiting for a bit you can give it another go and try to pay
-> we recommend trying another payment method (if available) or trying to pay via our web version www.journiapp.com
- If the payment still doesn't go through and you can't see your order, please contact us at email@example.com and we'll help you 😌
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