What to do if the payment didn't work

Check if your order went through:

1. Check if you see your order in the app:
   • Go to the "Print Shop" button and click on the order (you will find this on the top of your screen)-> if your order is visible in this list, your payment went through and we received your order.
   • In case it's not visible in the previous step you can check your profile tab under "Manage Orders"
2. In case neither is visible, the order was unsuccessful

What to do if the payment didn't work and you can't see your order:

1. First, give it some time
   -> we recommend waiting 1-2 hours as sometimes payments just need a bit longer to process
2. After waiting for a bit you can give it another go and try to pay
   -> we recommend trying another payment method (if available) or trying to pay via our web version www.journiapp.com 
3. If the payment still doesn't go through and you can't see your order, please contact us at support@journiapp.com and we'll help you 😌