What you're responsible for when ordering 📦
You're in control of how your product looks! Here's what to double-check before placing your order:
You're in control of how your product looks! Here's what to double-check before placing your order:
- Product preview: What you see in the preview is what you get. Cover, title, photos, text, stickers and extras like weather or flight info etc. will be printed exactly as shown.
- Book settings: Make sure you've chosen the right format, cover type (soft, hard, layflat), and paper (glossy or matte).
- Photo uploads: All photos must be fully uploaded. If you don't see a fully uploaded photo, then this is simply not fully uploaded and then we are not able to print it. If there’s a problem, we’ll alert you and send you back to the draft. (Find more information here: Upload problems)
- Shipping address: Double-check your address incl. the country code. We can’t guarantee delivery if it’s incomplete or incorrect.
- Accidental orders: You can cancel your order within a maximum of 4 hours in the app. After that, it goes into production and can't be changed or refunded anymore. For more informeren here: Cancel/Modify orders)
- Premium subscription: Your subscription is managed by the App Store or Google Play and renews automatically unless you cancel it. Since they handle the payments, we’re not able to manage or cancel it for you.
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