Please check the available tracking information via Manage Orders in the app and click on your order. If you can not find tracking information, your parcel was shipped via untracked delivery. In both cases, please check below what you can do 🚚 :
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Free Shipping (No Tracking Available) 🐌: If you chose free shipping, please note that tracking information is not available. Delivery may take a bit longer, as your parcel is shipped with local couriers. Depending on your location (EU, US, UK, AU & NZ), free shipping typically takes 2–10 working days. If your parcel hasn’t arrived yet, we recommend waiting an additional 5 working days.
- Premium Shipping 🚗 & Express Shipping 🚀: Premium shipping times vary depending on the destination (EU/US/UK/AU&NZ) and can range from 1 to 9 working days and for Express shipping 1 to 3 working days. To stay updated on your delivery, please refer to the tracking link provided via email.
If your Free Shipping parcel hasn’t arrived after 5 extra days, or if Premium/Express tracking says it’s delivered but you haven’t received it, try this:
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Check your mailbox or garden – it might be tucked away.
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Ask your neighbours – it could have been left with them.
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Visit your local pickup point – it may be waiting there.
Still missing? Contact us via our contact form with your order number. We’ll check with the delivery partner and get back to you within 24 hours on business days (Mon–Fri). Response times may be longer during busy periods.