How to cancel your order
1
Open your Profile
👤
Tap the Profile / Account button in the menu
at the bottom of the screen.
2
Go to your orders
📦
Tap View All next to Manage Orders.
3
Find the right order
🔍
Tap the Order Number of the order you'd like
to cancel.
4
Tap Cancel Order
❌
If the Cancel Order button is visible, tap it.
If you don't see it, your order has already entered production
and
can't be canceled.
5
Pick your reason & refund
✅
Choose a reason for the cancellation, then pick how you'd like
your money back (see options below).
6
Your Photo Book goes back to your drafts
📝
Once your order is canceled, your Photo Book moves back to your
drafts. You don't have to start over.
All your photos, text and layout are still there, so you can make
your changes and order again whenever you're ready. ✨
📱 The Cancel Order button appears in your order details, tap it
to
start the cancellation.
▶️ Watch: How to cancel your order in the app
Your refund options
Back to your bank account
Your money is returned to your original payment method. This
usually
takes up to 7 working days.
Journi Credits
Credits land in your Shopping Bag instantly and are automatically
applied to your next order. They can be combined with other discounts.
🎉