How to Contact Journi Support

At Journi, we're committed to making sure you have the best experience with our products. If you encounter any issues with your order, such as delays or missing items, our dedicated customer support team is here to help. Here's how you can get in touch with us. 📩

Troubles with Your Order?

If you’ve noticed something wrong with your order—whether it's missing items, damage during delivery, or anything else that doesn't meet your expectations—please check our help center and then reach out to us right away. The sooner you contact us, the quicker we can resolve the issue and ensure you receive exactly what you ordered. ✅

Delayed Order?

If your order is delayed beyond the estimated delivery time, we apologize for the inconvenience. Shipping times can sometimes be affected by external factors, but we're here to assist. Contact us with your order details, and we will investigate the delay and provide an update as soon as possible. ✅

How to Reach Us

Our customer support team is available to assist you during our support hours. We recommend checking our Help Center first for answers to common questions, but if you need further assistance, here’s how you can contact us:

• Email: The best way to reach us is by emailing support@journiapp.com. We aim to respond within 24 hours, though it may take slightly longer during peak times.

• Journi Bot: Available on our website 24/7 for assistance. Just click on the chat icon at the bottom right corner of our site. If your requires further help and the Bot can't help you, you'll be redirected to our email support for personalized assistance.

👩🏻‍💻 Support Hours: Our team is here to help Monday to Friday, from 9:00 AM to 4:00 PM (CET). We strive to respond to all inquiries as quickly as possible, even if you contact us outside these hours.

🌟🌟 We're Here for You 🌟🌟

Your satisfaction is our priority. If you have any questions or need support with your order, don’t hesitate to reach out. Our team is here to make sure your Journi experience is seamless and enjoyable. Thank you for choosing Journi! 

For more information, visit our Help Center or get in touch directly.