Sometimes it can happen that your upload is not progressing or it's super slow or maybe there even was an upload error. Depending on the status of your upload there are different ways how to solve it. But let's first check how we can see the status of your pictures 😉
On Android, the upload bar will be in your status bar. You can access it no matter where in the app you currently are. Just pull it down and check if the number/bar is progressing 😊
- Proceed in your checkout until the last instance but DO NOT pay yet!
- Click on the purple upload bar right at the top
- Click again on the purple upload bar on the new screen
- Here you can now see every separate picture and the upload of it 😌
Here are some more reasons why your upload could not be uploaded:
1) Bad internet connection
Your pics still need a bit to fully upload. This might be due to a poor internet connection. Or maybe your internet connection is good but your pictures are huge? Please just give it a bit of time and leave the app open. After a while, or sometimes even a bit longer the pictures will appear.
Make sure you don't move any pictures, from the source you chose, while the upload is not complete. Make sure to also not move them a while after the upload> the pictures you see in your draft are lower quality than the ones we print in the end. That's why there is another upload when you go further in the ordering process. (Sometimes there might be no 2nd upload as we already have had enough time to also upload the originals )
2) iCloud issues
For Apple Users: If you upload your pics from iCloud it could help to just save those pictures locally first. As the upload from iCloud is often not the most stable/fastest, issues like placeholders occur more often.
3) Low free storage space
There is just not enough storage space on your phone. Even when our apps use as little as possible storage space there still needs to be a tiny bit left to create a draft and upload all pics.
4) Access denied
If you gave us access to your pictures but then revoked it again in your phone settings before the upload was finished, all those pictures are sadly lost. Please give us access again and then re-upload your pictures.
If something is wrong with your upload please leave the app open for a while and see if the upload progresses. If there is an error or nothing is progressing anymore, even with a good internet connection and enough storage on your phone, please contact us at support@journiapp.com 😊
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