Photo permissions in the Journi Print App – Journi

If you can’t see all your photos — or no photos at all — in the photo picker while creating your Journi Print photobook, this is usually related to your device’s photo permissions.

Your phone protects your privacy by controlling which apps can access your photo gallery. If Journi Print does not have full access, you may only see some images or none at all.

If the Journi Print app does not have permission to access your photos, it cannot:

Load images in the photo picker
Display albums
Upload pictures
Generate your photo selection

❗ If you see “Can’t find or generate albums”, Journi Print currently does not have access to any photos in your device gallery.

Changing permissions on iOS

To fix missing photos:

Open Settings
Scroll down and tap Journi
Tap Photos
Select Full Access

Then reopen the Journi Print app and check your photobook.

If you prefer to allow access to selected photos only:

Choose Selected Photos
Select the images you want to share
Return to the Journi Print app

⚠️ Do not change or revoke access while your order is being created, as this may cause missing images.

Changing permissions on Android

To fix upload issues or missing photos:

Open Settings
Tap Apps
Select Journi
Tap Permissions
Enable Photos / Media / Files

Then reopen the app and try uploading again.

If your device offers limited or selected media access:

Choose selected photos only
Pick the images you want to allow
Return to the Journi Print app

⚠️ Do not change permissions while your order is being created.

Important:

If you tap “Deny” multiple times, the permission pop-up may stop appearing. Enable it manually in Settings.
Android may remove permissions for unused apps. Simply re-enable access before editing again.

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