If you can’t see all your photos (or no photos at all) in the photo picker while creating your Journi Print photobook, this is usually related to your device’s photo permissions.
Your phone protects your privacy by controlling which apps can access your photo gallery. If Journi Print does not have full access, you may only see some images or none at all. We recommend granting full access for the smoothest experience. If you prefer to select specific files, just make sure not to revoke access before your project or order is complete, as this can cause upload issues, including missing pages or media.
If the Journi Print app does not have permission to access your photos, it cannot:
- Load images in the photo picker
- Display albums
- Upload pictures
- Generate your photo selection
To fix missing photos:
- Open Settings
- Scroll down and tap Journi
- Tap Photos
- Select Full Access
Then reopen the Journi Print app and check your photobook.
If you prefer to allow access to selected photos only:
- Choose Selected Photos
- Select the images you want to share
- Return to the Journi Print app
⚠️ Do not change or revoke access while your order is being created, as this may cause missing images.
Trying to upload a screenshot?
On iPhone, “Recents” isn’t a real folder. It’s an automatically generated view, and screenshots don’t always display correctly when opened through other apps. Use the Screenshots album instead, where all your screenshots are always visible.
Journi may also not recognize photos that iPhone labels as screenshots, even if they’re saved as JPEG files. If a screenshot still won’t upload, uploading it to Google Photos first and then importing from there is a reliable workaround.
To fix upload issues or missing photos:
- Open Settings
- Tap Apps
- Select Journi
- Tap Permissions
- Enable Photos / Media / Files
Then reopen the app and try uploading again.
If your device offers limited or selected media access:
- Choose selected photos only
- Pick the images you want to allow
- Return to the Journi Print app
⚠️ Do not change permissions while your order is being created.
Important:
- If you tap “Deny” multiple times, Android may stop showing the permission prompt. You’ll need to re-enable it manually in Settings.
- Android may automatically reset app permissions if the app hasn’t been used in a while, so it’s worth double-checking your permission settings before you start a new project.
Some albums in your gallery, such as “Collections”, shared albums, or downloads, aren’t actual folders. They’re automatically generated overviews, and they don’t always display correctly when opened through other apps, even if you can see them in your gallery.
The easiest workaround is to browse by date instead:
- Open the Journi Print app and tap to upload photos
- Choose your regular gallery
- Filter or browse by the time period you need
Alternatively, save the photos from that collection into a real folder on your device (for example, using your file manager) so they appear as a separate album.
Some photos and videos may be stored in separate folders, such as shared albums or downloads. Check there first.
Uploading videos directly from Google Photos is currently not supported. Please download the video to your device first, then upload it from your gallery.
If none of the steps above help, try reinstalling the Journi Print app and granting full access again when prompted. If you’re still stuck, reach out to us. We’re happy to help.