Why do I not get maps or stamps? – Journi

Why maps and pins may be missing from your Photo Book

Journi can automatically add maps, stamps, and dates to your Photo Book.

If they don’t appear automatically, your photos may be missing the location data Journi needs to create them.

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How Journi creates maps and pins: Many photos include extra information called metadata. This can include the date, time, location, camera settings, and more.

Journi uses this metadata to sort your photos chronologically and add dates, pins, and maps for you.

Check your photo details

Open the photo and check its details or file properties.
On most phones, swipe up or tap the info icon. On a computer, right-click the photo and open Details or File properties.
Look for date, time, and location information.

Check your location settings

Make sure location services are turned on for your camera app.
Check your privacy settings to confirm that location data can be saved with new photos.
Take a new photo and check whether location details are saved.

Avoid losing metadata during transfers

Avoid transferring photos through messaging apps like WhatsApp.
Use the original photo files whenever possible.
Upload the photos directly from the device where they were taken.

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Want to get high-quality photos from family or friends? Share an upload link with them so they can add their photos directly.

📌 Good to know

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Journi needs location metadata to create automatic maps and pins.

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Location metadata may be missing because of GPS, privacy, or transfer settings.

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We can’t access metadata from Google Photos because of Google’s restrictions.

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