Have you made a mistake in your order or do you want to add even more pictures to your Journi Product?
You can cancel your order in a time span of 4 hours after you have paid your order ⏰
Cancellations via email or any other way are not accepted. Please cancel your order within the 4 hours after paying in the app or on our website www.journiapp.com.
Here is a step-by-step tutorial on how to do that:
- Go to your shop tab
- Click on your order (should be visible right on top) or you can also go to your profile and click "Orders & Products"
- Click to open your order
- Click the Cancel button
- Enter a reason for the cancellation and select the refund method
Journi Credit: This will refund you the amount to your Journi account. Journi Credits are automatically deducted when placing an order and can be combined with other discounts. If you have questions or need a refund to your original payment method, please reach out to email@example.com
--> this is also the preferred method to cancel when you just want to make some changes, that way your money won't get deducted twice from your bank account 😉