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How to place an order - a step-by-step guide

In order to complete a purchase of a print product, the following order process applies:

  • Select a print product from Journi’s product range and use the software provided on Journi’s mobile apps or web app to create a customisable print product.

  • Once a product has been selected and the necessary photos are uploaded, the product is saved as a draft and can be accessed at any time.

  • As a draft, the product is saved and accessible for 3 months. Once the product is complete and has been added to the shopping bag, it is saved indefinitely. 

  • Before processing an order, all print products can be viewed or edited at any item by pressing the “edit” button. It is also possible to duplicate a print product using the “copy” button, this copy can then be edited according to preference.

Mobile Apps 📱

  1. The total price of the print products is displayed in the shopping bag. At this point there is also the possibility of entering a promotional code on your order by pressing on the text “Do you have a voucher?”

  2. To process the order, press the button “Next Step Delivery Address” and enter your delivery address and select a delivery method.

  3. Through “Next Step Review & Pay” you are able to review your order details before proceeding to the payment options. Make sure to check the order summary in detail, paying specific attention to the product characteristics, total price and delivery address.

  4. Press “Buy Now Payment Options” in order to select a payment method and complete your purchase.

  5. An automatic email to your registered email address will be sent to confirm that Journi has received the order and provide an overview of the delivery again. A contract between Journi and the customer only comes into effect once the payment has been successfully approved, at this point the customer will receive another email with a receipt of payment. 

Website 🖥

  1. The total price of the print products is displayed in the shopping bag. At this point, a promotional code can be applied by entering it in the voucher input box and then pressing “apply”.

  2. To process the order, proceed to the order overview by pressing the button “Go to checkout” to enter your delivery address, select your delivery method and select a payment method.

  3. Before pressing “Order now for xx €” to complete your purchase, make sure to check the order summary in details, paying specific attention to the product characteristics, total price and delivery address.

  4. An automatic email to your registered email address will be sent to confirm that Journi has received the order and provide an overview of the delivery again. A contract between Journi and the customer only comes into effect once the payment has been successfully approved, at this point the customer will receive another email with a receipt of payment. 

 

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  1. Tom Hofer

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